Shipping & Returns
SHIPPING AND RETURNS PROCEDURES
EXPRESS DELIVERY – UK ONLY WEEK DAY service and is valid for SAME DAY dispatch on orders PLACED BEFORE 12pm. Orders placed AFTER 12pm will be dispatced the next working day. If you place an order before a Bank Holiday, your parcel will arrive the next working day after the Bank Holiday.
Our couriers are Royal Mail, Evri & DPD for UK Deliveries. International Deliveries are Royal Mail & DHL.
OVERSEAS DELIVERY TIMESCALE:
European and Worldwide orders are shipped using Royal Mail or DHL and its partners to a maximum weight of 2kg. If your order has a large weight excess we may have to contact you to discuss an updated shipping quotation. Courier to Western Europe is usually 3-5 working days, courier to Eastern Europe is usually 4-7 working days and courier to the Rest of the World is usually 7-10 working days. Occasionally, overseas postage timescales can be a little longer than anticipated due to unexpected delays, our delivery timescales are NOT A GUARANTEE, especially during Christmas where Royal Mail advise on their last posting dates for international delivery – these details can be found on Royal Mail.
RETURNS & EXCHANGE POLICY
If you’ve changed your mind about your purchase, that is no problem and we try to keep our policy nice and simple. Our products come with a 30 day no quibble guarantee. Items returned for a refund or exchange MUST be returned in a re-sellable perfect condition with all tags and original presentation boxes/bags. (PLEASE DO NOT DEFACE THE PACKAGING, SUCH AS BY USING PARCEL TAPE DIRECTLY ON PRODUCT PRESENTATION BOXES/BAGS OR WRITING ON THEM, PLEASE USE A MAILING SACK OR SIMILAR).
Our products come with a 30 day no quibble guarantee, apart from our bespoke made service, whereby separate terms and conditions apply below. All items whether returned for an exchange or refund MUST be returned in a re-sellable condition with all their tags and original packaging/box. (PLEASE DO NOT DEFACE THE PACKAGING, SUCH AS BY USING PARCEL TAPE DIRECTLY ON PRODUCT PRESENTATION BOXES/BAGS OR WRITING ON THEM, PLEASE USE A MAILING SACK OR SIMILAR).
All exchanges and refunds will take a minimum of 10 working days to action after receipt. If the exchange you require is not in stock and you do not want to wait on back order, then a refund will be given to include the standard postage costs.
Our exchanges and replacements are subject to availability.
Items returned MUST be in perfect condition, unused with original packaging such as a presentation bag or box.
Should your item become faulty within the first 6 months (other than obvious wear and tear) we can offer a replacement or refund. Get in touch with your name, order number and clear images to [email protected]
FAQs & YOUR RIGHTS WITH DELIVERY COSTS:
Do I have to pay to return unwanted goods? You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don’t have to pay to return. Lambland do offer a freepost label service but for exchanges only, we do not offer this service for returning goods for a refund, unless the product is faulty, see our policy below.
Will I get a refund for the cost of my delivery? The trader has to refund the basic delivery cost of getting the goods to you in the first place, this will be our cheapest standard delivery charge.
I paid for express delivery, will this be refunded? You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by the retailer.
CLEARANCE & SALE ITEMS
Our 30 day return policy does not apply to clearance and sale items, these orders must be returned within 14 working days of your order being placed to qualify for a refund or exchange. Items returned MUST be in perfect condition, unused with original packaging such as a presentation bag or box.
FREE POSTAGE for UK EXCHANGES & FAULTY ITEMS
If you would like to submit your order for an exchange, please contact us at [email protected] and ask for a free post label, we will need your order number and item you want in exchange to qualify. Our freepost label for a UK exchange can only be used ONCE, we cannot pay for multiple exchanges. If your item has developed a fault, make sure you contact us immediately – we are proud to say we have a low fault and returns rate but we understand occasionally some items can slip the net at quality control, so please do allow us a chance to rectify this. Our faulty returns policy applies to orders placed no more than 6 months prior.
HOW DO I RETURN MY ORDER TO YOU?
If you qualify for a FREE POSTAGE LABEL, orders must be returned at your local Post Office and you MUST get a proof of posting receipt as we cannot accept responsibilty for parcels lost in the post without proof of posting.
If you are returning your order due to a change of mind, you are responsible for your postage costs and ensuring the goods are insured during transit.
International returns do not qualify for our FREE POSTAGE LABEL on exchanges, any returns or exchange costs for overseas customers are to be met by the customer. However, our returns policy of 30 days does not apply to international orders, these orders will have an extended window and each case will be treated individually.
RECEIVING A FAULTY, DAMAGED OR INCORRECT ITEM
If an item is being returned due to it being faulty, damaged or incorrect, then you can use our free returns label; please email us at [email protected] with your order number and request a label, we will then email you a freepost label which you will need to print off and secure to the parcel. If you have a high value order we will arrange a courier collection for you. It is important to include your order details and relevant information about your request for either an exchange or refund within the return package, please make sure you obtain a proof of posting receipt from the Post Office. Once the return is received, you will be sent a replacement order or given a refund in full.
If you have any queries with our returns procedure in general, then please call us Monday ~ Friday 9am – 5pm on 01271 879443.
ADDRESS FOR ALL RETURNS
1 LUNDY VIEW
MULLACOTT BUSINESS PARK