Shipping & Returns

SHIPPING AND RETURNS PROCEDURES

FREE DELIVERY applies only to all orders over the value of £50.  These orders will be sent 48-hour courier tracked.

We ship to the UK mainland using Royal Mail and courier services to a maximum weight of 20kg.

European and Worldwide orders are shipped using DHL and its partners to a maximum weight of 2kg.

If your order is in excess of 2kg we will contact you with amended postage costs to cover.

Royal Mail aim to deliver Standard Delivery 2nd class packages within 3-5 working days after your order has been dispatched.

Royal Mail aim to deliver Standard Delivery 1st class packages within 1-2 working days after your order has been dispatched.

As a guide delivery timescales:

Courier to Western Europe is usually 3-5 working days

Courier to Eastern Europe is usually 4-7 working days

Courier to the Rest of the world is usually 7-10 working days

We normally dispatch orders within 2 working days (usually 24 hours), but please allow up to 7 working days in case of postal delays which are beyond our control.

For urgent orders please contact us by phone, or leave a message in the comment box and we will do our very best to process your order as quickly as possible.  If we are unable to do this, we will contact you as soon as we can.

EXTENDED CHRISTMAS RETURNS POLICY

During the period 1st November until 24 December we have an extended returns policy to allow for the Christmas period.  Any items purchased during this period can be exchanged or refunded up until the 31 January using our standard returns procedure and conditions as outlined below.

RETURNS POLICY

We guarantee your satisfaction.  All our products come with a 30 day no quibble guarantee, apart from our "Bespoke Made" service for rugs, whereby separate terms and conditions apply.  Please refer to our Bespoke Made section of the website for more information. All items whether returned for an exchange or refund MUST be returned in a re-sellable condition with all their tags and original packaging/box (this packaging MUST not be defaced in anyway, any defaced packaging will incur a £5 admin charge). All exchanges and refunds will take a minimum of 10 working days to action after receipt.  If the exchange is not in stock a refund will be given to include standard 2nd class delivery cost.We will not take responsibility for any returned items lost or damaged in the post, we therefore recommend that all goods are insured in transit.  To understand obligations as a merchant in the UK consult "The consumer protection (Distance selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.  Yours statutory rights are not affected.

FREE EXCHANGE

If you wish to exchange an item for a different size, colour or style of item, you can use our FREE RETURNS LABEL.  Please email us at sales@lambland.co.uk with your order number and request a FREE RETURNS LABEL.  For larger orders, we will arrange a courier pick up.  We will then email you a FREE RETURNS LABEL which you will need to print off and secure to the parcel.  Please include your order details and request within the return package.  Take your parcel to any UK post office and obtain a certificate of posting.  Please ensure that the item is returned in their original packaging/box with all label and swing tags attached.  This packaging MUST NOT be defaced in anyway, any defaced packaging will incur a £5 admin charge.

REFUNDS

If you would like to return an item for a refund, due to change of mind, colour, or size and DO NOT require an exchange, please return it with your order details stating a refund is required.  All items must be returned in their original packaging/box with all label and swing tags attached.  This packaging MUST NOT be defaced in anyway, any defaced packaging will incur a £5 admin charge.  Please remember to get your certificate of posting when returning the item to us and ensure it is adequately insured.  The consumer is responsible for the return cost of the order.  Once we have received the item back in a sellable condition, then the item will be refunded to the original payment method, along with basic delivery cost of the order (standard 2nd class), even if the customer had paid for expedited delivery, i.e. First class, 24 or 48-hour courier.

FAULTY DAMAGED OR INCORRECT ITEM

If an item is being returned due to it being faulty, damaged or incorrect, then you can use our FREE RETURNS LABEL.  Please email us at sales@lambland.co.uk with your order number and request a FREE RETURNS LABEL.  For larger items, we will arrange a courier pick up.  We will then email you a FREE RETURNS LABEL which you will need to print off and secure to the parcel.  Please include your order details and request for either an exchange or refund within the return package.  Take your parcel to any UK post office and obtain a certificate of posting.  Please ensure that the item is returned in their original packaging/box with all label and swing tags attached.  This packaging MUST NOT be defaced in anyway, any defaced packaging will incur a £5 admin charge.  As soon as we are in receipt of the item we will process the exchange or refund in full to include all postage costs.

If you have any queries with our Returns procedure in general, then please call us Monday ~ Friday 9am - 5pm on 01271 879443.

ADDRESS FOR ALL RETURNS

RETURNS DEPARTMENT

LAMBLAND LTD

1 LUNDY VIEW

MULLACOTT BUSINESS PARK

ILFRACOMBE

DEVON

EX34 8PY