SHIPPING & RETURNS POLICY

UK and International Shipping Information.

Our courier is ROYAL MAIL and all orders are sent using a tracked service. We use Royal Mail Tracked 48 which Royal Mail estimate to take up to 3-5 working days for delivery. Please do not contact us about the delivery of your order until 5 working days have passed from your dispatch date. Items made to order such as large sheepskins, have a separate set of terms and all of these product listings clearly state: please note that this product is made to order, allow up to 10 days for delivery after your dispatch email.

We can offer an Express DPD Service, however this is only available on selected products. Please contact us prior to ordering if you wish to expediate your order. Orders must be placed before 12PM to qualify for a Next Day Service (subject to availability).

International Delivery Timescale

European and Worldwide orders are shipped using Royal Mail or DHL and its partners to a maximum weight of 2kg. If your order has a large weight excess we may have to contact you to discuss an updated shipping quotation. Courier to Western Europe is usually 3-5 working days, courier to Eastern Europe is usually 4-7 working days and courier to the Rest of the World is usually 7-10 working days. Occasionally, overseas postage timescales can be a little longer than anticipated due to unexpected delays, our delivery timescales are estimates and NOT A GUARANTEE, especially during Christmas where Royal Mail advise on their last posting dates for international delivery – these details can be found on Royal Mail. PLEASE NOTE: OVERSEAS SHIPMENTS MAY BE SUBJECT TO IMPORT DUTY OR TAXES, WHICH ARE THE RESPONSIBILTY OF THE CUSTOMER.

RETURNS & EXCHANGE POLICY

If you’ve changed your mind, no problem – we aim to keep our policy nice and simple. Our products come with a 30 day no quibble guarantee (excluding SALE items which must be returned within 14 days). Items returned for a refund or exchange MUST be returned in a re-sellable perfect condition with all tags and original packaging. Please return items as you would wish to receive them. Boxed footwear should be placed inside a mailing bag, do not write or tape directly onto the box. We care about the environment and damaged packaging creates unnecessary waste and delays. All refunds and exchanges can take up to 14 working days to process, you can check to see if your package has been delivered using the tracking number provided by your method of return. If your requested exchange is unavailable and you do not wish to wait on back order, a refund will be issued, including standard postage costs. We kindly ask that you do not contact us about your return until 14 working days has passed from the date of delivery, as this allows our team to process returns efficiently. If your exchange is urgent, we recommend returning the product for a refund and placing a new order.

FREE POSTAGE FOR UK EXCHANGES & FAULTY ITEMS

If you would like to request an exchange, please contact us at [email protected] to receive a free returns label. We will require your order number and item you want in exchange. Our freepost label for a UK exchange can only be used ONCE, we are unable to cover postage for multiple exchanges. If an exchange is sent using our label and the replacement item is also unsuitable, any further return costs will be the customer’s responsibility. If your item has developed a fault, please contact us immediately – we are proud to say we have a low fault and returns rate but we understand occasionally some items can slip the net at quality control, so please do allow us a chance to rectify this and provide you with a label. We cannot be held responsible or reimburse for return postage costs if an item is sent back before contacting us. Our faulty returns policy applies to orders placed within the last 6 months, faulty items must be the result of a product or manufacturing defect and not due to misuse, or excessive use beyond normal wear and tear.

FAQs & YOUR RIGHTS WITH DELIVERY COSTS:
Do I have to pay to return unwanted goods? You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don’t have to pay to return. Lambland do offer a freepost label service but for exchanges only and this is only for ONE exchange per order, we cannot provide several pre-paid labels if a customer continues to swap an item. We do not offer a pre-paid service for returning goods for a refund, unless the product is faulty or an incorrect product has been sent.
Will I get a refund for the cost of my delivery? The trader has to refund the basic delivery cost of getting the goods to you in the first place, this will be our standard delivery charge.
I paid for express delivery, will this be refunded? You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by the retailer.

CLEARANCE & SALE ITEMS 14 DAYS RETURN POLICY

Our 30 day return policy does not apply to clearance and sale items, these orders must be returned within 14 working days of your order being placed to qualify for a refund or exchange. Items returned MUST be in perfect condition, unused with original packaging such as a presentation bag or box.

HOW DO I RETURN MY ORDER TO YOU?

If you qualify for a FREE POSTAGE LABEL, orders must be returned at your local Post Office and you MUST get a proof of posting receipt as we cannot accept responsibility for parcels lost in the post without proof of posting.
If you are returning your order due to a change of mind, you are responsible for your postage costs and ensuring the goods are insured during transit.
International returns do not qualify for our FREE POSTAGE LABEL on exchanges, any returns or exchange costs for overseas customers are to be met by the customer. However, our returns policy of 30 days does not apply to international orders, these orders will have an extended window and each case will be treated individually.

RECEIVING A FAULTY, DAMAGED OR INCORRECT ITEM

If an item is being returned due to it being faulty, damaged or incorrect, then you can use our free returns label; please email us at [email protected] with your order number and request a label, we will then email you a freepost label which you will need to print off and secure to the parcel. If you have a high value order we will arrange a courier collection for you. It is important to include your order details and relevant information about your request for either an exchange or refund within the return package, please make sure you obtain a proof of posting receipt from the Post Office. Once the return is received, you will be sent a replacement order or given a refund in full. 

If you have any queries with our returns procedure in general, then please call us Monday ~ Friday 9am – 5pm on 01271 879443.

ADDRESS FOR ALL RETURNS

RETURNS DEPARTMENT

LAMBLAND LTD

1 LUNDY VIEW

MULLACOTT BUSINESS PARK

ILFRACOMBE

DEVON

EX34 8PY