What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
HERE ARE THE TYPES OF INFORMATION WE GATHER. Information you give us: we receive and store any information you enter on our website or give us in any other way. This information includes your name, address and phone number, details of people to whom purchases have been shipped (including address and phone number).
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Lambland.co.uk if your computer supports such capabilities.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. Lambland Ltd will not share your information for marketing purposes with companies outside the Lambland Ltd or other specified named companies of which you have authorised. Also, in processing your order we will pass your address details onto one of our courier companies. This will either be Royal Mail, DPD or DHL. We may also send your address and/or phone number onto a supplier if the order is being drop-shipped directly to you.
Personal Data Retention Periods
We have automated systems in place that will remove all personal identifiable data after a certain period of time. This will be a maximum of 5 years from last date of either recording, purchase or interaction with the data such as reading a newsletter. We keep the data for this period for a number of business reasons including honouring product warranties.
Will we share your information with third parties?
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We would like to send you information about products and services of ours and other companies you authorise. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other companies you have previously authorised. If you no longer wish to be contacted for marketing purposes, please click here.
Updating your Privacy Settings
You can update your privacy settings at any time by logging into your account and visiting the your privacy dashboard which is on the “My Details” section. Alternatively, please feel free to send us an email or phone us and we will alter your privacy settings for you.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.
1 Lundy View
Mullacott Business Park
Email: [email protected]
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Lawful Basis for processing your data
As set out in Article 6 of the GDPR we adhere to one of the following:
– Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
– We use this basis to send you future offers, money off coupons, freebies and Lambland updates. We may pass your information onto third party platforms to fulfil the relevant emails.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
– We use your delivery address to send you your order and may pass these details onto our courier or a supplier if the order is being drop-shipped.
– We use your billing address to check the details with our payment processor.
Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
– We use your email address to keep you up to date with your order(s) and/or account. If you send us an email to our public email accounts or send a request through our website we will use this email address to reply to your request.
– We use your phone number to contact you about your order(s) or account. We may send this onto our courier or supplier if your order is being drop-shipped.
How Secure Is Information About Me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please note that no credit/debit card information ever touches our server(s) or databases. This is solely handled by processing companies who adhere to the highest level of PCI compliance. We currently use Paypal, SagePay
Cookies on Lambland.co.uk
WHAT IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website.
Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit: http://www.google.com/intl/en-GB/policies/technologies/cookies/
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below:
STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or saving for later, cannot be provided.
The cookies we use at Lambland Ltd to perform such tasks are:
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
An over view of the cookies we use at Lambland to perform such tasks can be found via the following links:
Google Anonymises IP’s.
HOW DO I TURN COOKIES OFF?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. For example, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer: http://support.microsoft.com/kb/196955
Cookie settings in Firefox: http://support.mozilla.org/en-US/kb/Cookies
Cookie settings in Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Cookie settings in Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.
You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initative.
They have provided a one-stop place that gathers all of the opt-out controls.
If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:
For further legal information about privacy issues, you may find these links useful:
Data Protection Act 1998: http://www.legislation.gov.uk/ukpga/1998/29/contents
The Information Commissioner’s Office: http://www.ico.gov.uk/
How to contact us
By Email: [email protected]
Write to us at : Lambland Ltd, 1 Lundy View Mullacott Business Park, Ilfracombe, Devon, EX34 8PY