Shipping policy

Lambland Shipping Policy

1. Shipping Methods
Lambland uses a variety of courier services to ensure your order is delivered safely and efficiently. While we reserve the right to use any courier service at our discretion, we prioritise the following:

  • Mainland UK and international orders: Royal Mail

  • Courier option (UK): DPD

2. International Shipping
All international orders are shipped using Royal Mail's fully tracked service. Once your package reaches the destination country, it is handed over to the local national courier service for final delivery, where tracking should continue.

3. Customs, Duties & Import Charges
Customers are responsible for any import duties, taxes, or fees imposed by their country, except for orders to the USA, where a customs fee has already been pre-paid by Lambland.

4. Delivery Times
Estimated delivery times are provided at checkout and may vary depending on the destination, courier, and customs processing. While we make every effort to meet these times, Lambland cannot guarantee delivery dates.

5. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can monitor your shipment.

6. Shipping Address Accuracy
Please ensure the shipping address provided is accurate and complete. Lambland is not responsible for delays or failed delivery resulting from incorrect addresses.

7. Failed or Missed Deliveries

  • UK couriers typically make multiple delivery attempts before returning an item to Lambland.

  • If an item is returned to Lambland due to the customer failing to accept delivery, providing an incorrect address, or making unreasonable or difficult demands on the courier (e.g., repeated rescheduling or special handling), the customer is responsible for any additional shipping costs incurred to resend the item.

  • We will contact the customer if an item is returned, and reshipment will only occur once additional costs (if applicable) are paid.

  • This approach is consistent with UK consumer law, which allows sellers to charge for additional delivery costs arising from the customer’s actions or inactions.

8. Lost or Damaged Shipments

  • If your order is lost or damaged in transit through no fault of the customer, Lambland will liaise with the courier to resolve the issue, including replacement or refund as appropriate.

  • In cases where Lambland or the courier suspect fraudulent activity, for example, where the courier provides proof of delivery but the customer claims non-delivery, Lambland reserves the right, at its sole discretion, to determine the appropriate action, including partial or no refund, replacement, or further investigation.

  • This is consistent with UK law, which allows sellers to take reasonable steps to protect against fraudulent claims, provided the seller has followed proper delivery procedures and acted in good faith.

9. Contact Us
For any queries regarding shipping, tracking, or international deliveries, please contact Lambland Customer Services prior to or after placing your order.