Shipping & Returns
*
|
Order Value (£) |
Royal Mail 2nd Class |
Royal Mail 1st Class |
Courier (Signed For) |
24 Hour/Courier(Signed For) |
|
0-15.00 |
FREE |
£2.50 |
£4.99 |
£6.99 |
|
£15 - £75 |
FREE |
£3.50 |
£4.99 |
£6.99 |
|
£75 + |
N/A |
N/A |
FREE |
£6.99 |
We ship to the UK using Royal Mail, and Parcel Force (Signed for up to 10KG) or standard parcel Delivery to a maximum weight of 20kg. European and Worldwide orders are shipped using Royal Mail Airmail service to a maximum weight of 2Kg.
· Royal Mail aim to deliver 1st Class packages within 3 - 5 days after your order has been despatched (before 1pm) all Standard & 1st class parcels delivery is expected within three to five working days.
· Royal Mail aim to deliver 2nd Class packages within 3 - 10 days after your order has been despatched
· As a guide Airmail to Western Europe is usually 3-5 days following the day of posting, Eastern Europe is usually 4 – 7 days following day of posting. Rest of World Airmail is usually 7 -10 working days following date of despatch.
· Our Parcel Force 24 & 48 hour Week Day Service is a trackable service. Available 24 & 48 hours from Despatch date (not placement of order date) and is a weekday signed for service only. Parcels will NOT be left without a signature.
· We normally despatch all orders within 2 working days (Usually 24 hours), but please allow up to 7 working days for delivery in case of postal delays which is beyond our control.
For urgent order please contact us by phone, or leave a message in the comment box and we will do our very best to process your order as quickly as possible. If we are unable to do this we will contact you as soon as we can
For urgent order please contact us by phone, or leave a message in the comment box and we will do our very best to process your order as quickly as possible. If we are unable to do this we will contact you as soon as we can.
RETURN PROCESS
If you wish to return item/s please simply download the Returns Form and print-off and attach firmly to your parcel.
During the period 1st November until 24th December we have an extended Returns policy to allow for the Christmas period. Any items purchased during the period 1st November till the 24th December can be exchanged or refunded. We will make a full refund for any item returned unused and undamaged. To qualify, all orders must be returned to us by the 31st January .
If you have any queries with returns in general then please call us Monday ~ Friday between 9am ~ 5pm on 01271 879443.
LOST PARCEL PROCEDURE
Lambland's procedure for any parcel which is not received by the recipient is as follows: Upon receiving confirmation either verbally or by email or letter that a parcel has not been received and before a replacement can be sent on, our "Lost Parcel Claim Form" has to be completed and signed to confirm non receipt of goods and then returned to us in the enclosed pre paid envelope.
Once we are in receipt of the signed "Lost Parcel Claim Form" a replacement parcel will then be forwarded on to the recipient. There can be no exceptions to this procedure.
EXCHANGES AND REFUNDS
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required.
We will not take responsibility for returned items lost or damaged in the post, we therefore recommend that all goods are insured in transit. To understand obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statutory rights are not affected.
Address for Returns:
Lambland Limited
Registered Office
1 Lundy View
Mullacott Industrial Estate
Ilfracombe
Devon
EX34 8PY
